Frequently Asked Questions

How does Compass deliver natural gas?

Virtual pipeline companies, like Compass, use specially-designed equipment to compress, transport, decompress, and then provide gas to its customers. Compass fills trailers at one its gas terminals. These trailers are purpose-built to hold high pressure gas in carbon fiber (stronger than steel, but lighter) tanks. These trailers deliver the gas to customer sites. Compass requires no above or below-ground storage tanks – the trailers are not only the means of delivery but also the storage tanks. Most sites will have two or more trailers. Trailers will flow gas until they reach a predetermined pressure level, and then the system will automatically close the valves on the empty and begin flowing gas off of the full trailer sitting next to it. Compass customer systems are unmanned and completely automated. A Compass truck will arrive shortly after the tank runs empty and replace it with a full trailer and the process starts all over.

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What is Compressed Natural Gas?

Compressed natural gas (or CNG) is natural gas that is dried to remove residual moisture and compressed to approximately 3,600psi. It can be used as an alternative to any type of traditional form of fuel including diesel, fuel oil, propane, and gasoline. Compressing the gas allows for greater volume of storage, and also avoids negative environmental impacts from pooling that are common in propane or diesel leaks. Instead, compressed natural gas dissipates into the air in the circumstance of a leak, making it safer than other, more traditional energy options.

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How will my company and team benefit from CNG?

Safety: Compressed natural gas has a high ignition temperature and narrow range of flammability: around 1,200 degrees Fahrenheit, compared to 600 degrees Fahrenheit for gasoline, making compressed natural gas less volatile. It also has very narrow flammability limits; in concentrations in air below approximately five percent and above 15 percent, natural gas will not burn. The high ignition temperature and limited flammability range make accidental combustion of compressed natural gas unlikely. In short, compressed natural gas will not explode in the case of an accident. In addition, compressed natural gas also releases little to no emissions during the refueling process, reducing health risk to your team members. Natural gas does not contain poisons or toxins. It is nontoxic, meaning it is not harmful to humans if absorbed through the skin or lungs.

Decreased risk of negative environmental impacts: When diesel, propane and gasoline leak, they pool on the ground creating soil and potential groundwater and surface water contamination and a potential fire risk. Compressed natural gas – the cleanest burning fossil fuel available – is lighter than air, so if leaked, it quickly dissipates, leaving the environment unharmed and fire risk averted.

Use of compressed natural gas also reduces carbon dioxide and carbon monoxide emissions, and nitrogen and sulfur oxides when compared to traditional fuel sources. Particulates and volatile organic compounds (VOCs) are also drastically reduced with compressed natural gas.

No surprises to your bottom line: Compressed natural gas remains one of the lowest and price-stable fuel sources on the market. Because of this stability, Compass Natural Gas can offer  a fixed price for an agreed-upon amount of time. For some customers, this equates to one year, for others it means five years of stability to your energy budget. We’ll work with you to fit the needs of your business.

Taking advantage of compressed natural gas eliminates common hurdles with selective catalytic reduction technology and diesel exhaust fluid (DEF) for fleet fueling. A clean burning fuel, compressed natural gas eliminates the need for costly DEF.

Decreased engine maintenance: Compressed natural gas is free of lead and does not cause acidic corrosion of engine materials. The clean burning fuel also does not dilute or contaminate crankcase oil, resulting in extended time between oil changes and extended spark plug life.

Compressed natural gas also avoids vapor lock due to its gaseous state – versus other types of fuel which require conversion from liquid to gas before starting the engine.

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What are the environmental benefits of CNG?

When diesel, propane and gasoline leak, they pool on the ground creating soil and potential groundwater and surface water contamination and a potential fire risk. CNG – the cleanest burning fossil fuel available – is lighter than air, so if leaked, it quickly dissipates, leaving the environment unharmed and fire risk averted.

Use of CNG also reduces carbon dioxide and carbon monoxide emissions, and nitrogen and sulfur oxides when compared to traditional fuel sources. Particulates and volatile organic compounds (VOCs) are also drastically reduced with compressed natural gas.

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What needs to be done to my existing infrastructure to take advantage of the opportunities Compass Natural Gas offers?

Depending on your type of facility or fleet, this can vary. Contact a Compass Natural Gas team member to discuss your existing equipment and business goals to learn about how we can help you experience the benefits of CNG.

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Can I expect reliable, uninterrupted service?

Yes. Compass remotely monitors all of its sites 24/7 to track inventory levels and adjust deliveries as needed. Customers never have to check their gas levels or request a delivery – Compass takes care of all of that behind the scenes. We use highly trained and experienced drivers to deliver gas to customers around the clock, 365 days a year. Our goal is give the customer the customer the same experience as hooking up to a conventional pipeline.

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What support can I expect from Compass Natural Gas?

Compass has a reputation for going above and beyond for our customers. In addition to monitoring the gas inventories at all of our sites, we also monitor our equipment for proper operation. Many minor issues can be handled remotely, as if we were at the customer’s site, using our monitoring system. Our technicians also perform regular system checks to catch and correct minor issues before they become bigger ones. We also have technicians on-call 24/7 to respond to any issues.

During setup, Compass will leverage its considerable experience to ensure that new customers have a smooth startup process. Again, we go above and beyond for our customers – doing whatever is necessary to get the customer up and running on natural gas.

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What is the standard process Compass Natural Gas follows to deliver gas to customers?

Compass Natural Gas technologies have evolved as the industry standard for best practices of compressed natural gas fuel delivery and site solutions. CNG has removed the need for an inherent pipeline to your facility. Compass Natural Gas innovation has now eliminated the need for permanent construction that is common with other compressed natural gas companies (and can take up to two years to permit and construct). Instead, all Compass Natural Gas technology has the flexibility to be delivered on a trailer to any location.

    1. Gas Compression & Loading: The highest quality compressed natural gas is compressed to 3,600 psi at our state-of-the-art facility in Montoursville, PA and filled into our custom Hexagon trailers for transport to your doorstep.
    2. Delivery & Decompression: CNG is delivered and decompressed to the customer’s required pressure for optimal operations. A Compass Natural Gas team member connects the dispensary hoses to the pressure reduction or dispensing station.
    3. Implementation & Trailer Swap: Once the trailer is near empty, a switch opens a valve to the next trailer resulting in an automatic, seamless transition and uninterrupted service. Simultaneously, a signal is sent to Compass Natural Gas through our custom monitoring system to deliver a new trailer of high quality gas to our customer.
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